سياسة الاستبدال والاسترجاع

Return and Exchange Policy In Atiab Al-Nauman, we are committed to customer satisfaction and providing a distinguished shopping experience, so we have established a clear policy that guarantees your rights with full transparency: First: Returns The customer has the right to request a return of the product within 3 days from the date of receipt. The product must be in its original condition, unused, and wrapped in the original packaging. Products cannot be returned if they have been opened or used (especially perfumes and incense for quality reasons). Second: Exchanges The product can be exchanged within 7 days from the date of receipt. The product must be unused and in its original condition. The customer bears the shipping cost in case of exchange (unless the error is from the store). Third: Damaged or Incorrect Orders If you receive a: damaged product or different from the order Please contact us within 48 hours of receipt with clear photos, and we will: compensate you or replace the product without any additional charges. Fourth: Return and Exchange Mechanism Contact customer service via: mobile number, email Provide us with the order number and the reason for return or exchange You will be responded to and the steps for shipping and receiving the product will be clarified. Fifth: Refunds The amount will be refunded within 5 to 7 working days after receiving and inspecting the product The refund will be made using the same payment method used at purchase. Important Notes Returns or exchanges do not include products within offers and discounts. The customer bears the shipping costs in case of return (unless there is an error from the store). The store has the right to refuse the request if the conditions are not met.